Политика конфиденциальности

Following Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 («RGPD»), Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of the rights and development regulations, Hotel Lloret Ramblas, S.A, («Lloret Ramblas») informs all users of the Web www.hlloret.com (the «Web») about the processing of their personal data, those provided during access and use of the Web and in their daily relationship with Lloret Ramblas.

In general, for what purpose will we treat your personal data?

  • Address the request for required information through the section for contact on the Web.
  • Send information, by electronic means, about Lloret Ramblas, our activities, promotional offers, and other information that may interest you.
  • Enable the realization and management of your reservation online in our establishment.
  • Enable the management of the business relationship with customers and/or suppliers.

What is the legitimacy of the treatment of your data?

  • To attend to the request for information required through the “Contact” or “Request Information” section of the Website. The consent was expressed from the request sent.
  • For the management of online reservations, the execution of the contract.
  • Enable the management of the business relationship with customers and suppliers and the execution of the contract.

How long will we keep your data?

In general, the data provided will be kept for as long as necessary for each of the purposes for which the data is used.
In any case, during the legally established periods for it, in the case of information related to the provision of services.
During the period necessary to respond and carry out the corresponding internal monitoring of the suggestion or observation communicated.
Regarding sending commercial communications electronically, indefinitely, until you tell us otherwise.
Regarding the selection processes up to one year after their completion, to enable their call in future processes if necessary.

To which recipients will your data be communicated?

In general, the communication of your data to third parties is not foreseen unless such communication could be essential to carry out any treatments.
Apart from those mentioned above, third parties, Data Processors, may have access to your data.

What are your rights when you provide us with your data?

As long as Lloret Ramblas processes your data, you have the right to request the following:
Access.- The interested party shall have the right to obtain confirmation from the data controller as to whether or not the data concerning them is being processed, as well as detailed information about certain aspects of the processing being carried out.
Rectification.- The interested party will have the right to obtain the rectification of the inaccurate personal data that concerns him or to complete those that were incomplete.
Deletion.- The interested party will have the right to request the deletion of their data. In any case, the deletion will be subject to the limits established in the regulatory norm.
Limitation of their treatment.- The interested party will have the right to request the limitation regarding the treatment of their data
Opposition to processing.- In certain circumstances and for reasons related to their particular situation, the interested parties may oppose processing their data. Accordingly, Lloret Ramblas will stop processing the data except for legitimate, compelling reasons or the exercise or defense of possible claims.
Right to the portability of your data.- In other words, you will have the right to receive the personal data that concerns you that you have provided to a data controller, in a structured format, for everyday use and mechanical reading and to transmit them to another data controller.
The rights above may be exercised using a written and signed request addressed to Lloret Ramblas Hotels, S.A., Rambla Canaletes 125, Barcelona or through the email address: direccion@hlloret.com

Where do we get your data?

Your data has been provided to us by your company or third parties such as travel agencies, reservation centers, etc.
For commercial referrals, they are obtained, with prior consent, from the establishment where you have stayed or used services.

What happens if I do not provide the requested data?

The identification data belonging to the client/user, the other contact data and any others that the applicable regulations may require must be declared. The refusal to supply them could mean the impossibility of accessing the service.
The remaining information requested is voluntary, so failure to provide it will not prevent the establishment of the contractual relationship.
In the case of selection processes, it will be necessary to process data from your training and employment CV to assess your suitability for a specific job.


Guardianship of the control authorities.

If you deem it appropriate, you can request the protection of the Spanish Agency for Data Protection by submitting the corresponding claim. www.agpd.es. C/ Jorge Juan nº 6 28001 Madrid.

Security measures.

Lloret Ramblas has adopted the legally required personal data protection security levels and has installed all the technical means and measures at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of personal data provided to Lloret Ramblas. However, the user must be aware that security measures on the Internet are not impregnable.